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SHIPPING
Shipping Costs:
Average Delivery Times:
International (non US) shipments may incur customs fees and delays due to customs. Buyers are responsible for any customs and import taxes that may apply.
Please contact us immediately if you encounter a problem with a lost item, or if your item is taking longer than expected.
Need your items quicker? Contact us at hello@healingteacup.com for more information.
RETURNS & EXCHANGES
If you're unhappy with your purchase and wish to return your order, please contact us at hello@healingteacup.com with your order number, a photo of the product you received, and the reason you're not happy with it.
We will follow up with you as soon as possible and advise next steps.
Return Policies:
Refunds (If Applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.