SHIPPING

Shipping Costs:

• All orders to the United States ship free!
• Canada: $40 for 1lb, $50 for 4lbs
• Worldwide: $60 for 1lb, $90 for 4lbs

Average Delivery Times:

• United States: 2-4 business days from ship date
• Canada: 5-20 business days from ship date
• Worldwide: 5-20 business days from ship date

International (non US) shipments may incur customs fees and delays due to customs. Buyers are responsible for any customs and import taxes that may apply.

Please contact us immediately if you encounter a problem with a lost item, or if your item is taking longer than expected.

Need your items quicker? Contact us at hello@healingteacup.com for more information.


RETURNS & EXCHANGES

If you're unhappy with your purchase and wish to return your order, please contact us at hello@healingteacup.com with your order number, a photo of the product you received, and the reason you're not happy with it.

We will follow up with you as soon as possible and advise next steps.


Return Policies:

• Items will be accepted only if requested within 30 days of purchasing
• Items must be returned as new with the original packaging
• Items that are damaged, soiled, or altered may not be accepted and may be sent back to the customer
• Return shipping costs are the responsibility of the customer and are non-refundable

Refunds (If Applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.